Travel Information
At Info Machu Picchu, we're committed to making your journey through Lake Titicaca safe, comfortable, and well organized. This guide includes the most important information to help you prepare for your trip, from balance payments and luggage storage to hotel pick-ups, weather conditions, and useful travel recommendations.
Please take a few minutes to review the information below before your departure. It will help you enjoy your visit to Puno, the Uros Floating Islands, and Taquile Island with greater comfort and confidence.
Tour Balance Payment
If you have an outstanding balance, we kindly ask that you settle it at least two days before your tour departure to ensure your reservation is fully confirmed.
Whenever possible, we recommend paying the remaining balance in cash (USD or Peruvian Soles) during your briefing session. Several ATMs are available in Cusco and Puno, where both currencies can be withdrawn.
Alternatively, we also accept credit cards, debit cards, and PayPal payments, either online or in person. Please note that a 5% service fee applies to payments processed through Niubiz and PayPal. Unfortunately, we are unable to accept bank checks or traveler's checks.
Can I Store My Luggage?
Yes, absolutely. If you're traveling with large suitcases or luggage that you won't need during your Lake Titicaca Tour, we recommend leaving it safely at your hotel in Cusco or Puno.
We suggest bringing only the essentials in a small day backpack for your daily excursions. Please keep valuable items such as your passport, money, camera, mobile phone, and other electronic devices with you at all times.
Hotel Pick-Up Information
Hotel pick-up is included in Cusco before your journey to Puno. Our operations team will confirm your exact pick-up time one day before departure.
Please be ready in your hotel lobby at least 10 minutes before the scheduled pick-up time. Traffic conditions in Cusco may occasionally cause minor delays, and we appreciate your patience and understanding.
Group Tours and Private Services
Our Lake Titicaca Tours are available as both shared group departures and private services.
Group tours are perfect for travelers who enjoy sharing their experience with others, while private tours offer greater flexibility, personalized service, and a customized travel experience.
If you're looking for a tailor-made itinerary, our travel specialists will be happy to design a program that matches your interests, schedule, and travel style.
Weather and Travel Conditions
Lake Titicaca is located at 3,812 m (12,507 ft) above sea level, where temperatures can vary considerably between day and night. We recommend bringing warm clothing for the evenings and light layers for daytime excursions.
Weather conditions on the lake may occasionally affect boat schedules. If necessary, our team will make operational adjustments to ensure your safety while providing the best possible travel experience.
Lost Items and Personal Belongings
While Info Machu Picchu takes every precaution to provide a safe and enjoyable experience, travelers are responsible for their personal belongings throughout the tour.
Before leaving vehicles, boats, restaurants, or hotels, please double-check that you have all your belongings. We recommend keeping passports, money, cameras, mobile phones, and other valuables in a safe place at all times.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance before visiting Peru. Your policy should include medical assistance, trip cancellation, travel delays, and coverage for personal belongings.
Travel insurance provides additional peace of mind, allowing you to fully enjoy your Lake Titicaca adventure with confidence.